Filing a Complaint

Process for Addressing Complaints of Core Values/Code of Conduct Violations

Step 1
Anyone wishing to file a complaint, can reach out to the ED, any member of Trio, or any Board member, and that person will bring matter to the attention of ED and Trio for next step.

  • The Trio and ED meets with the person(s) who have registered a complaint to gather details.
  • Describe SCP complaint inquiry process (steps, confidentiality, etc.)
  • Interview any other relevant parties. Describe SCP process.
  • Document all relevant information.
  • ED and Trio determine if there is sufficient information to address the matter.
  • NOTE: if complaint is about a member of the Trio or the ED, then the other members of Trio/ED must initially discuss and bring to that party, who recuses themselves from subsequent inquiry

Step 2
Depending upon the nature of the complaint, choose one of these options:

  1.  If it is determined that there is not sufficient information or that the alleged behaviors do not constitute a violation of our Code of Conduct or Core Values, end the process (and document reasons why). President, or ED on behalf of Trio, informs the complainant of decision.
  2.  Meet one-on-one with the person(s) who is (are) alleged to have committed the violation(s) and attempt to resolve the issue. Document actions taken and ensure a timely follow-up. Inform the person(s) making the complaint of follow-up actions.
  3. If the complaint warrants a deeper investigation, bring the board together to pass a motion to launch an official investigation. Utilize documented procedures contained in Robert’s Rules to help guide the investigation.
    • NOTE: APA office of general counsel is a resource to APA divisions and the Division 13 President contacts general counsel to ensure processes and procedures are consistent with our legal obligations. General counsel represents the division and helps arrange outside counsel if needed (within scope of authority).
  4. Select at least 2 members of our society to agree to investigate. President, in consultation with Trio and ED, selects who these 2 members are.
  5. Provide them with documentation from step 1. Agree to confidentiality and discretion in conducting the investigation.
  6. As part of the investigation, interview all individuals involved, including those making the complaint and those alleged to have committed the violation(s).
  7. Investigators to provide a written report of findings and recommendations of actions to be taken.
  8. Meet with the board to review the report and make final determination of actions to be taken.
  9. If the person(s) alleged to have committed the violation does not agree to be interviewed, the board may decide to hold a formal “trial” as specified in Robert’s Rules.
  10. Communicate with the complainants to provide a summary of actions taken, providing as much confidentiality and discretion as possible.


For more information, contact:

Heather Kennedy, M.S.

Executive Director
Society of Consulting Psychology
D: (504) 302-3270